Competence Engineer for Customer Support

Introduction to the job

As a Competence Engineer within Customer Support (CS) you enable our service engineers in the field to be successful in supporting our customers. You are the technical interface for the competence Yieldstar Source between the CS Field organization and the different sectors at ASML Headquarters in Veldhoven, like Development & Engineering (D&E), Supply Chain Management (SCM) and Manufacturing (MF). You use your understanding of the way-of-working in the field, your technical knowledge and your communication skills to drive for efficient solutions which are needed to reach the operational targets of our installed base.

该领域的工程师将您承认为技术专家，他们可以联系以寻求问题和结构性问题的随访。您可以通过维护服务，升级和搬迁组合（工作说明，零件和工具）以及共享知识来确保CS现场组织为他们的工作做好准备。

您的工程技能使您能够对结构问题进行深入分析，确定可能的改进并量化对操作目标的影响，以帮助对解决问题和没有解决的问题确定正确的优先级。您为最有效的解决方案设置了方向，并与解决方案提供商（例如D＆E）进行了技术讨论。如果需要，您支持针对不同级别的管理和客户的技术沟通。

角色和责任

• Perform in-depth analysis of structural issues from installed base of machines at customers;
• Quantify the impact of structural issues on the operational targets;
• Define and steer direction of efficient solutions for the Field organization on a technical level;
• 验证和支持对该领域的解决方案的推出，包括知识转移；
• D＆E提供的新产品和功能的握手和验证服务组合，以实现CS现场组织的独立运营；
• Transfer and maintain all relevant knowledge to the CS field engineers in the form of documentation, training and Knowledge Transfer presentations;
• Facilitate and maintain a global competency network.

Education and experience

• Bachelor's or master's degree in technical science, or equivalent experience is desired;
• Preferably 3 years or more work experience in an engineering or customer support role.

技能

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
要在这项工作中壮成长，您将需要以下技能：

• Pro-active attitude and taking initiative;
• Analytical skills;
• Helicopter view;
• Flexible, but result driven;
• Team player with good communication skills in a multicultural work environment;
• 优秀的英语口头和写作技巧。

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

其他信息

The sector Customer Support (CS) is responsible for the maintenance, repair and continuous improvement of ASML systems at customer locations, as well as transferring all relevant knowledge and supporting the customer in the use of these systems in his production process. CS Central takes care that effective support of the customer by local offices is possible by providing knowledge, technical support and process support to the field offices.

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