28,000 people, one goal
Every day, our colleagues in R&D, manufacturing, customer support, and corporate functions take on the exciting challenge of building and maintaining the most advanced lithography systems in the world.
Research & Development
Without R&D, ASML wouldn’t exist. Our founders’ goal when they started the company in 1984 was to build a fast and accurate chip-making machine that could compete in the growing semiconductor industry – something that could never be achieved without a relentless focus on R&D, guided by the voice of our customers. ASML continues to invest heavily in R&D, even during times of recession. In 2020, we spent €2.2 billion on R&D, 16% of our net sales.
In D&E, we work on a multitude of advanced optical and mechatronic modules, along with application software and operating systems. D&E innovates with a strong focus on time-to-market, often starting new system development before the previous generation has even reached the customer. Teams in D&E have extensive contact with leading research institutes, keeping up to date with the latest developments in their respective fields. They also work closely with colleagues in Customer Support to make sure their designs are service-friendly.
设计产品是一件事 - 它是另一个建造和批量生产的东西。我们的制造和规划（M＆P）部门组装，建立并从原型阶段发出所有系统。它还支持在客户站点安装已完成的系统。
But each new generation of systems brings new manufacturing challenges, so sometimes Manufacturing’s job of putting it all together includes taking the machine apart and rethinking it. Our colleagues in M&P need a thorough understanding of the parts that make up a system and the ability to identify potential bottlenecks.
Our factories are located all over the world, with our main TWINSCAN and EUV factories in Veldhoven, the Netherlands. In our Wilton, Connecticut factory, we manufacture fully qualified modules and sensors for our different systems. In our Linkou factory in Taiwan, we build the reticle handler and YieldStar metrology systems, as well as refurbish and upgrade mature systems. We also produce lithography light sources at our Cymer Factory in San Diego, and our HMI e-beam metrology and inspection tools in Tainan, Taiwan.
After a system is shipped to a customer, the real ‘magic’ begins. Thousands of our engineers worldwide are dedicated to a simple goal: making sure that the lithography systems at our customers’ sites are running smoothly, 24/7. Both in the field and at Global Support Centers on three continents, they aim to detect problems before they can impact production. They carefully monitor each machine’s performance and take corrective action whenever needed. In the rare case that a machine goes ‘down’, our Customer Support engineers spring into action and work together around the clock to get it back up and running as fast as possible.
Customer Support is vital to our success. The department employs over 6,000 people in multiple sites across the world, and our Customer Support engineers often get to travel frequently.
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