Training Coordinator

客户支持

In a nutshell

Location

Chandler - AZ, US

Team

客户支持

发布:16 days ago Job ID:J-00265905-177

Introduction to the job

ASML US汇集了科学和技术中最具创造力的思想,以开发光刻机器,这是生产更快,更便宜,更节能的微芯片的关键。万博manbetx官网登录我们设计,开发,集成,市场和服务这些高级机器,这使我们的客户成为世界领先的芯片制造商来降低尺寸并增加微芯片的功能,从而导致更小,更强大的消费电子电子产品。我们的总部位于荷兰的Veldhoven,我们在美国各地有18个办公地点,包括钱德勒,亚利桑那州,圣何塞和圣地亚哥,加利福尼亚州,威尔顿,康涅狄格州和俄勒冈州希尔斯伯勒的主要办事处。

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Role and responsibilities

  • 维护/更新ASML的学习管理系统(LMS)作为客户服务管理员(CS)EUV和DUV培训产品,活动管理,课堂注册和基本报告。
  • Training forecast & planning:on time data collection, data analyses with architects and publication, (EUV) training planning & communication to all stakeholders.
  • 支持LTC(本地培训协调员),以解决与培训有关的问题。
  • 预订内部和外部客户进行培训以及所需的财务处理(创建报价)。
  • Support Knowledge Managers with training course and enrollment changes.
  • Acts as first line of support to instructors ensuring sessions are supported within your scope (Teams/LMS support, parts/tools/supplies access and facility help).
  • Coordinate and schedule tool calibration and certification works.
  • 支持课堂召集的教练;包括:维护零件/工具库存,验证预审,更新名册,班级关闭和学生毕业。
  • Send class announcements, reminder notices, and confirmations.
  • Facilitate security access for students and visitors.
  • Organize and distribute training materials for internal/external customers.
  • Gather, analyze, and report on training Key Performance Indicators (to include/not limited to: utilization rates, evaluations, trainer readiness).
  • Support parts and tools inventory management: examples include, track inventories/usage, order parts through SAP/EasyBuy/etc., track lead times for materials and supplies to ensure on time delivery.
  • Support escalation management and process improvement initiatives.
  • 支持LMS会话计划以重新出现的基础(例如季度)。
  • Provides training quotes and purchase orders; tracks department expenses.
  • 根据要求工作奇数小时,以支持全球培训协调需求。
  • Other projects assigned.

教育和经验

  • Requires an Associate’s degree in business or equivalent experience.
  • 项目管理证书A加。
  • 3 - 7年的(培训)协调或类似的行政,与客户服务相关的角色的经验。
  • 使用行政工具,程序和业务系统的强大能力,可促进数据分析和解决问题。
  • 证明了符合质量标准的及时实现可交付成果的结果。
  • Previous logistics, supply chain management, enterprise application system and data/business analyst experience desired.

技能

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you’ll need the following skills:

  • 可以观察并应对人们和情况,并与在工作过程中遇到的其他人互动。
  • 可以学习并应用新的信息或技能。
  • 必须能够读取和解释数据,信息和文档。
  • 通过优先级,质量,效率和专业精神,强烈的客户关注和对客户满意度的承诺。
  • Ability to complete assignments with attention to detail and high degree of accuracy.
  • Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
  • Result driven-demonstrate ownership and accountability.
  • 识别瓶颈并驱动改进。
  • 独立或作为团队的一部分工作,并在最小的监督下进行任务。
  • Demonstrate open, clear, concise and professional communication.
  • 能够与经理,同事和客户建立和维持合作工作关系。
  • 根据提供的时间表中的一组严格的程序进行工作。

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

其他信息

办公室的角色

职责:

  • Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
  • Occasionally lift and/or move up to 20 pounds.
  • 可能需要依赖业务需求的旅行。
  • 这项工作所需的特定视觉能力包括仔细视觉,彩色视觉,外围视觉,深度感知和调整重点的能力。

EOE AA M/F/Veteran/Disability

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