Field Service Engineer

Introduction to the job

ASML US汇集了科学和技术中最具创造力的思想，以开发光刻机器，这是生产更快，更便宜，更节能的微芯片的关键。万博manbetx官网登录我们设计，开发，集成，市场和服务这些高级机器，这使我们的客户（世界领先的芯片制造商）可以降低尺寸并增加其微芯片的功能，从而导致更小，更强大的消费电子电子产品。我们的总部位于荷兰的Veldhoven，我们在美国各地有18个办公地点，包括钱德勒，亚利桑那州，圣何塞和圣地亚哥，加利福尼亚州，威尔顿，康涅狄格州和俄勒冈州的希尔斯伯勒。

The Customer Support Organization with offices in different regions is responsible for the installation, qualification, repair and maintenance of the ASML systems at the customer site and is responsible for the necessary transfer of know-how to the customer.

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Role and responsibilities

• 在客户的位置安装设备，包括新设备，升级和系统重新安装。
• 评估和诊断问题并进行适当的维修。与同事，客户和技术支持合作，以隔离和解决问题。
• 每天监视，维护和优化设备以增强功能并防止问题。
• Advise users of appropriate actions to correct malfunctions in a timely manner.
• 培训客户使用和常规维护设备。回答客户问题并以专业的方式协助客户。
• Perform administrative and coordination duties which include procedure changes, pass-downs, work orders, and field service, system problem, and monthly reports.
• 独立，准确地准备书面技术报告。
• Provide appropriate support and assistance to less experienced ASML personnel as necessary.
• 非豁免职位最多需要50％的旅行，并且愿意进行灵活的轮班和延长的时间，包括夜晚，周末和假期。
• Valid driver’s license and passport required.
• Ability to travel in US and internationally.

教育和经验

• 工程领域或同等经验的BS学位。
• 2-5 years experience 1-2 years in semiconductor industry preferred.
• Mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, and semiconductor processes, and relevant software.
• Demonstrated experience using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.

技能

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you’ll need the following skills:

• 可以观察并应对人们和情况，并与在工作过程中遇到的其他人互动。
• 可以学习并运用新信息或技能。
• 必须能够读取和解释数据，信息和文档。
• 通过优先级，质量，效率和专业精神，强烈的客户关注和对客户满意度的承诺。
• Ability to complete assignments with attention to detail and high degree of accuracy.
• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
• Result driven-demonstrate ownership and accountability.
• 识别瓶颈并驱动改进。
• 独立或作为团队的一部分工作，并以最小的监督进行任务。
• 展示开放，清晰，简洁和专业的沟通。
• 能够与经理，同事和客户建立和维持合作工作关系。
• 根据提供的时间表中的一组严格的程序进行工作。
• 能够培训和指导工程师和客户员工的能力。

Diversity & Inclusion

ASMLis an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

其他信息

• Willingness to continue learning and growing in a professional environment is a must.
• 工作是在客户站点进行的，需要熟悉有关工作场所行为和安全的客户规则和政策。
• 预计将花费超过50％的时间在洁净室内使用机电设备。
• 有时，工作需要长时间站立，移动工具和设备高达50磅。在体重统一。
• Position works under the direction of a Manager, Supervisor, or Sr. Engineer.

办公室的角色

职责：

• 通常需要坐着；走;讲话;听到;用手将键盘，手指，手柄和感觉；弯腰，跪，蹲伏，扭曲，伸展和伸展。
• Occasionally required to move around the campus.
• Occasionally lift and/or move up to 20 pounds.
• 可能需要依赖业务需求的旅行。
• 这项工作所需的特定视觉能力包括仔细视觉，彩色视觉，外围视觉，深度感知和调整焦点的能力。

EOE AA M/F/Veteran/Disability

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