CS - EXE Source Group Leader - Hsinchu

Introduction to the job

Within ASML the sector Customer Support (CS) is responsible for the maintenance, repair and continuous improvement of ASML systems at customer locations.
该部门的一个部门之一是CS NPI EUV。CS NPI EUV团队准备并管理CS的一部分在客户站点上执行新的ASML机器的新系统维护。

角色和责任

•Manage system performance - Set annual setting of site KPI’s & delegate to fab management role
•Periodic report, with forecast, gap analyses and action plan to meet the targets (actions, due dates, owners)
•检查准备工作，执行和资格的要求满足预定义的目标
•Skill up (internal) - Free up engineer for training & KT, OJT
•Skill up (external) - Free up engineer to do KT for customers
•改进 - 定期审查工程师的SMT，以进行差距和改进计划
•ppm（DAP） - 确定个人KPI的和航程目标，支持和领导DAP流程
•Coaching and mentoring – Regular 1 on 1 with team members and provide guidance
•Build up team – Set Vision, Mission and Values and share them with team members
•Recruitment- Identify profile for team to hire people
•Formal interaction between customer
•Planning
COI review, resource arrangement, part & tool preparation, schedule alignment.
•Issuehandling
Customer issue intake, communication for solutions not only for machine down but performance issue as well,follow up status update, post mortem
•Intimacy – customer temperature check, determine below water line, intake needs and initiate/trigger to ASML Performance review

•Execute Unscheduled and Scheduled Maintenance
•实施复杂升级
•CS Operational planning role
•CS Customer interface role
•Execute CS Issue Resolution
•Manage Operational Performance

Education and experience

BS/ MS机械，电气/电光，控制工程，物理或其他相关领域的专业

光刻区域中的晶圆厂经验将是一个加号
Experience or knowledge of semiconductor manufacturing process is preferred

技能

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

Good communication skills and command of the English Language
Must be a strong team player, supporting & analytical skill and good working habits

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

其他信息

在客户站点 /办公室

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