客户支持工程师-Intel

Introduction to the job

ASML US汇集了科学和技术中最具创造力的思想，以开发光刻机器，这是生产更快，更便宜，更节能的微芯片的关键。万博manbetx官网登录我们设计，开发，集成，市场和服务这些高级机器，这使我们的客户成为世界领先的芯片制造商来降低尺寸并增加其微芯片的功能，从而导致更小，更强大的消费电子产品。我们的总部位于荷兰的Veldhoven，我们在美国各地有18个办公地点，包括钱德勒，亚利桑那州，圣何塞和圣地亚哥，加利福尼亚州，威尔顿，康涅狄格州和俄勒冈州的希尔斯伯勒。

该立场可能需要访问“出口管理法规”中定义的受控技术（15C.F.R.§730等）。万博manbetx官网登录作为就业的条件，必须在开始工作之前合法授权合格的候选人访问这种受控技术。万博manbetx官网登录业务需求可能要求公司与有资格访问受控技术的候选人一起继续前进。万博manbetx官网登录万博苹果手机客户端

Role and responsibilities

The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.

• Install equipment at customer’s locations, including equipment with new features, unload components, inspect for damage, assemble, align and test.
• Analyze applicability, accuracy and adherence to design specifications.
• Evaluate and diagnose problems and make appropriate repairs.
• 在必要时，方便升级问题以支持资源。
• 与同事，客户和现场支持一起隔离和解决问题。
• 每天维护和优化设备以增强功能并防止问题。
• 培训客户使用和常规维护设备。
• Answer customer questions and assist customers in a professional manner.
• Act as a resource for users on routine malfunctions.
• 建议用户适当的操作以纠正故障，并可能建议使用用户程序进行更改。
• Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports. Prepare written technical reports on an independent basis.
• Provide appropriate support and assistance to less experienced ASML personnel as necessary.
• The work requires to work night and weekends.
• 通常会工作12小时。

教育和经验

• BS degree in an Engineering Field or equivalent experience.
• 最多2年的工作经验。
• 首选对半导体行业，真空系统或等离子体的知识。
• 根据提供的时间表中的一组严格的程序进行工作。
• Mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, and semiconductor processes, and relevant software.
• Demonstrate experience using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.

技能

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you’ll need the following skills:

• 可以观察并应对人们和情况，并与在工作过程中遇到的其他人互动。
• 可以学习并运用新信息或技能。
• 必须能够读取和解释数据，信息和文档。
• 通过优先级，质量，效率和专业精神，强烈的客户关注和对客户满意度的承诺。
• Ability to complete assignments with attention to detail and high degree of accuracy.
• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
• Result driven-demonstrate ownership and accountability.
• 识别瓶颈并驱动改进。
• 独立或作为团队的一部分工作，并以最小的监督进行任务。
• 展示开放，清晰，简洁和专业的沟通。
• 能够与经理，同事和客户建立和维持合作工作关系。
• 根据提供的时间表中的一组严格的程序进行工作。

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

其他信息

办公室的角色

职责：

• Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
• Occasionally lift and/or move up to 20 pounds.
• 可能需要依赖业务需求的旅行。
• 这项工作所需的特定视觉能力包括仔细视觉，彩色视觉，外围视觉，深度感知和调整焦点的能力。

EOE AA M/F/Veteran/Disability

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