Customer Support Engineer Intern

Introduction to the job

The goal of the internship is for you to learn about working in a corporate setting and to provide hands on experience solving real world problems in a team environment.

通常需要实习生记录并提出他们的发现，并向小组结束夏季演讲，以了解他们在实习期间取得的成就。

This position may require access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require the Company to proceed with candidates who are immediately eligible to access controlled technology.

Role and responsibilities

您将与客户支持工程师合作执行测试，分析数据和支持系统维护。与本地经验丰富的工程师一起在团队环境中工作。特定的任务将量身定制，以符合实习生的教育/经验水平以及实习生的学习目标。

• Analyzes, diagnoses, and troubleshoots process problems at customer site.
• 进行过程故障排除，分析和调试以支持安装或操作活动。
• Ensures that parts are available and as specified for service requirements.
• Improve part handling and tracking.
• Keep service orders up to date and improve tracking process.
• 发行摄入管理。
• Tool quality inspection.
• Support parts and tools for complex actions on the machines.
• Maintains appropriate tools are on hand and as required.

教育和经验

• Student pursuing a degree in an either an engineering field or business (preferred), or equivalent experience - Junior or Senior level. I.e. Mechanical, Physics, Chemical, Electrical, or related Engineering discipline.
• Ability to analyze data and report problems, to complete accurate, comprehensive service reports, and to communicate technical issues to other technical staff.
• Protocol, and Computer Networking.
• 必须机械倾斜。
• 熟悉伏特仪，O型，质量流控制器，仅举几例。
• 在MS Office应用程序中知识渊博 - Excel，OneNote，Teams，PowerPoint。
• 熟悉进行数据分析。

技能

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you’ll need the following skills:

• 可以观察并应对人们和情况，并与在工作过程中遇到的其他人互动。
• 可以学习并运用新信息或技能。
• Must be able to read and interpret data, information, documents and engineering drawings.
• 通过优先级，质量，效率和专业精神，强烈的客户关注和对客户满意度的承诺。
• Ability to complete assignments with attention to detail and high degree of accuracy.
• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
• Result driven-demonstrate ownership and accountability.
• 识别瓶颈并驱动改进。
• 独立或作为团队的一部分工作，并以最小的监督进行任务。
• Demonstrate open, clear, concise and professional communication.
• 能够与经理，同事和客户建立和维持合作工作关系。
• 根据提供的时间表中的一组严格的程序进行工作。

Diversity & Inclusion

ASMLis an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

其他信息

办公室的角色

职责：

• 通常需要坐着；走;讲话;听到;用手将键盘，手指，手柄和感觉；弯腰，跪，蹲伏，扭曲，伸展和伸展。
• Occasionally required to move around the campus.
• Occasionally lift and/or move up to 20 pounds.
• 这项工作所需的特定视觉能力包括仔细视觉，彩色视觉，外围视觉，深度感知和调整焦点的能力。

EOE AA M/F/Veteran/Disability

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