HMI Customer Support Engineer - TSMC

Introduction to the job

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

角色和责任

客户服务专注于新客户工厂的HMI工具性能。从系统安装到保修端和合同开始。我们与不同的部门合作，在客户站点上建立高性能系统。

Follow line manger assign in Customer Service group.

• Present Daily, Weekly, Quarterly, and Annually Prevent maintain in customer side.
• 报告异常工具状态。
• Tool's Base line data collection and instant issue handling.
• Trouble-shooting handling and root cause analysis.
• Tool installation /upgrades /routine maintained and trouble-shooting.
• Understanding customer requirement and supporting.
• OJT/Mentoring for on-site junior HMI FSE.
• On duty/On call sheet required.
• Should expect to spend more than 50% of the time inside the clean room working with mechanical and electrical equipment.

Education and experience

• Bachelor’s degree or equivalent experience.

技能

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

要在这项工作中壮成长，您将需要以下技能：

• Can observe and respond to people and situations and interact with others encountered in the course of work.
• Can learn and apply new information or skills.
• 必须能够读取和解释数据，信息和文档。
• 通过优先级，质量，效率和专业精神，强烈的客户关注和对客户满意度的承诺。
• Ability to complete assignments with attention to detail and high degree of accuracy.
• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
• Result driven-demonstrate ownership and accountability.
• Identifies bottlenecks and drives improvements.
• 独立或作为团队的一部分工作，并以最小的监督进行任务。
• Demonstrate open, clear, concise and professional communication.
• 能够与经理，同事和客户建立和维持合作工作关系。
• Work according to a strict set of procedures within the provided timelines.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

其他信息

Role within Office

Responsibilities:

• 通常需要坐着；走;讲话;听到;用手将键盘，手指，手柄和感觉；弯腰，跪，蹲伏，扭曲，伸展和伸展。
• 偶尔需要在校园里移动。
• 偶尔举起和/或移动20磅。
• 可能需要依赖业务需求的旅行。
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

EOE AA M/F/Veteran/Disability

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