CS - HMI Global Support Engineer - Hsinchu

Introduction to the job

Do you look forward to challenging complex problems and driving the cutting-edge technology by collaborating with brilliant minds around the globe? If this is calling you, then you might be the right candidate for GSC (Global Support Center).

As a GSC team member, we create values to customers by providing technical support to solve issues of E-beam inspection machines, as well as identifying and reporting structural issues to initiate continuous improvements. We also contribute to push the boundary of technology by supporting introduction of new products and transition to production. GSC is also good team players through collaboration with various stakeholders.

角色和责任

(Remote / onsite) act as 3rd line technical support team, Global Support Center (GSC), to handle worldwide escalation issues of E-beam machines
(Remote / onsite) coordinate escalation process with related stakeholders to drive for timely and structural diagnostics
Contribute to quality technical documents including service procedures, escalation issue reports, and BKM
与相关利益相关者合作，采取改进措施作为升级诊断的行动
Collaborate with related stakeholders to support NPI projects
铅 /支持CS技术项目
通过演示会议将GSC / CS中的知识转移到CS，以帮助团队技能

Education and experience

You hold master degree in mechanical engineering, electrical engineering, physics or material science.

您拥有以下两者：
2 years in Secondary Electron Microscope operation (SEM), having knowledge of electron optics, experience of SEM repairment is highly preferred; or
2 years in motion control of wafer stage, having knowledge of mechanics / motion control ofwafer stage.
拥有半导体设备的技术支持经验是一个加号，电子束检查或计量工具是首选

技能

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
要在这项工作中壮成长，您将需要以下技能：

团队精神和良好的人际关系和沟通技巧，即使在压力很大的情况下
与内部 /外部利益相关者接口时，对利益相关者管理的意识
Willing to challenge and deal with complex technical matters, even when time is limited
愿意支持轮班模式（日班）以使团队资源分配配合

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

其他信息

Performance will be recognized based on result, not any other factor absolutely
Fast growth is guaranteed if your performance & capability is ready for suitable position
We follow ASML compensation policy and provide broadband training opportunity not only technical one but also social/management skill

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