[Taiwan RDSS/AO] CS - DUV/EUV Customer Support Engineer - Linkou/Hsinchu/Taichung/Tainan

Introduction to the job

Within ASML the sector Customer Support (CS) is responsible for the maintenance, repair and continuous improvement of ASML systems at customer locations.

角色和责任

- The Customer Support Organization is responsible for the qualification, repair and maintenance of the ASML systems at the customer site and is responsible for the necessary transfer of know-how to the customer.
- ASML大使的客户支持工程师（CSE）必须是维修和维护ASML系统的第一线。
- The CSE will interface with the customers, peers, local 2nd line support and staff management to assure timely and accurate support.
- The CSE must be able to clearly communicate between key stakeholders of technical, organizational and operational stakeholders in relation to driving availability to their specific customer.
- Analyzes, diagnoses, and troubleshoots equipment problems via telephone or at customer site.
- 在客户站点安装的设备上执行，维修，改造和预防性维护。
- Regularly provides assistance, guidance, leadership, and technical assistance to junior or less experienced field service engineers; may serve as site leader for customer.
- Maintains and manages an assigned installation equipment base. This includes providing primary support, forecasting, conducting customer support meetings, and ensuring regular communication with the customer.
- 协助客户进行公司设备的收据，安装和测试。万博苹果手机客户端
- 进行设备故障排除，分析和调试以支持安装或操作活动。
- 为客户的服务和运营人员提供服务教育。
- Ensures that parts are available and as specified for service requirements.
- 维护适当的工具在手头和需要。
- 为了在客户站点进行服务活动或对其他客户服务工程师进行回填的目的，请旅行。
- 根据程序和主管的批准完成服务，费用报告和其他行政责任。
- Uses company technical documentation and provides feedback for improvement.
- Performs other duties as assigned.

Education and experience

BS/ MS机械，电气/电光，控制工程，物理或其他相关领域的专业
Experience
- Fab experience in the Lithography area will be a plus
- Experience or knowledge of semiconductor manufacturing process is preferred

技能

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
要在这项工作中壮成长，您将需要以下技能：

- Good communication skills and command of the English Language
- Must be a strong team player, supporting & analytical skill and good working habits

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

其他信息

在客户站点 /办公室

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