Field Service Engineer

工作简介

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

客户支持（CS）组织负责客户站点ASML系统的安装，资格，维修和维护，并负责将专有技术转移给客户。本地站点客户支持分支机构为特定区域内的客户执行这些任务。

该立场需要访问《出口管理条例》中定义的受控技术（15C.F.R.§730等）。万博manbetx官网登录合格的候选人必须在开始工作之前合法授权访问这种受控技术。万博manbetx官网登录业务需求可能需要ASML与有资格访问受控技术的候选人一起进行。万博manbetx官网登录

角色和责任

• 在客户位置安装设备，包括具有新功能，卸载组件的设备，检查损坏，组装，对齐和测试。
• 分析适用性，准确性和对设计规范的依从性。
• 评估和诊断问题并进行适当的维修。
• Expediently escalate issues to supporting resources when necessary.
• Work with coworkers, customer & field support in isolating and solving problems.
• Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.
• Train customers in use and routine maintenance of equipment.
• 回答客户问题并以专业的方式协助客户。
• 充当常规故障的用户资源。
• Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures.
• 履行行政和协调职责，包括通过，工作单，现场服务报告，系统问题报告和月度报告。独立准备书面技术报告。
• 根据需要为经验不足的ASML人员提供适当的支持和帮助。
• 这项工作需要晚上和周末工作。
• Typically will work 12 hour shifts.

Education and experience

• 职位需要在工程领域或同等经验中获得学士学位。
• 0 - 2年的工作经验。
• Knowledge of semiconductor industry, vacuum system, or plasma is preferred.
• Work according to a strict set of procedures within the provided timelines.
• 气动，液压，电子和半导体过程以及相关软件的机械才能和知识。
• Demonstrate experience using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.

Skills

在技​​术的最前沿工作，您将始终面临新的挑战和新的问题，而共同努力是唯一做到这一点的方法。您不会在筒仓中工作。取而代之的是，您将成为一个有创造力的工作环境的一部分，您将与支持同事合作。总是有创造性和独特观点的空间。您将具有灵活性和信任，可以选择如何最好地解决任务和解决问题。

要在这项工作中壮成长，您将需要以下技能：

• Can observe and respond to people and situations and interact with others encountered in the course of work.
• Can learn and apply new information or skills.
• Must be able to read and interpret data, information, and documents.
• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
• Ability to complete assignments with attention to detail and high degree of accuracy.
• 通过不断变化的工作负载和截止日期，在苛刻的环境中有效地表现的能力。
• 结果驱动了所有权和问责制。
• Identifies bottlenecks and drives improvements.
• Work independently or as part of a team and follow through on assignments with minimal supervision.
• Demonstrate open, clear, concise and professional communication.
• Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
• Work according to a strict set of procedures within the provided timelines.

多样性和包容性

ASML是一个平等的机会雇主，重视和尊重多样化和包容劳动力的重要性。公司的政策是在不考虑种族，颜色，宗教，性别，年龄万博苹果手机客户端，国籍，退伍军人身份，残疾，性取向或性别认同的情况下，招募，雇用，培训和促进所有工作职位的人。我们认识到多样性和包容是我们公司成功的推动力。万博苹果手机客户端

Other information

Role within Office

Responsibilities:

• 通常需要坐着；走;讲话;听到;用手将键盘，手指，手柄和感觉；弯腰，跪，蹲伏，扭曲，伸展和伸展。偶尔需要在校园里移动。
• 偶尔举起和/或移动20磅。
• May require travel dependent on business needs.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

客户站点的角色：

• 客户站点要求ASML员工对Covid 19的疫苗接种，禁止获得批准的医疗或宗教豁免。
• Position will require travel up to 30%.
• 职位将需要访问客户站点位置。
• Ability to work flexible shifts including nights, weekends and holidays.
• Willingness to continue learning and growing in a professional environment is necessary.
• Work is conducted at a customer site and requires familiarization with customer rules and policies regarding worksite behavior and safety.
• Expect to spend more than 50% of the time inside the clean room working with electromechanical equipment.
• 职位在经理，主管或高级工程师的指导下工作。

EOE AA M/F/退伍军人/残疾

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