Field Service Engineer

Introduction to the job

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

The Samsung, TX site is part of the High Volume Manufacturing (HVM) Customer Support organization.

客户支持工程师（CSE）是客户支持组织的一部分，该组织负责客户网站上ASML系统的安装，资格，维修和维护，并负责将专有技术转移给客户。CSE是ASML的大使，必须是维修和维护ASML系统的第一线。CSE必须能够旅行进行培训，并在一年中30％的情况下为其他客户网站提供支持。CSE将与客户，同行，本地第二行支持和员工管理人员进行交互，以确保及时，准确的支持。CSE必须能够清楚地在技术，组织和运营利益相关者的主要利益相关者之间就推动其特定客户的可用性进行沟通。

该职位的使命是通过利用计划，解决问题和沟通能力来为我们的客户提供优质的体验。与客户和同事建立信任和可靠性的持续关系。客户支持组织负责我们客户网站的ASML系统的安装，资格，维修和维护，并负责将专有技术转移给客户。本地站点客户支持分支机构为特定区域内的客户执行资格，维修和维护。

角色和责任

• 在清洁室的客户网站上维护和服务照片光刻设备。定期安装新设备，对现有设备和系统重新搬运进行升级。
• 建议客户采取措施纠正系统故障。
• 与设备的使用和维护中的客户培训互动，回答问题并提供技术帮助。
• Monitor system performance.
• 确定根部问题并进行适当的维修。
• 创建准确的报告。
• Accurately maintain/document time and works actions.
• Drive improvement via proper channels.
• 向其他ASML人员提供支持和帮助。
• Escalate issues when required.

Education and experience

Bachelor's degree in Engineering field or equivalent experience.

2-5 years’ work experience or 1-2 years’ experience in semiconductor industry.

Skills

在技​​术的最前沿工作，您将始终面临新的挑战和新的问题，而共同努力是唯一做到这一点的方法。您不会在筒仓中工作。取而代之的是，您将成为一个有创造力的工作环境的一部分，您将与支持同事合作。总是有创造性和独特观点的空间。您将具有灵活性和信任，可以选择如何最好地解决任务和解决问题。

要在这项工作中壮成长，您将需要以下技能：

• Can observe and respond to people and situations and interact with others encountered in the course of work.
• Can learn and apply new information or skills.
• Must be able to read and interpret data, information, and documents.
• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
• Ability to complete assignments with attention to detail and high degree of accuracy.
• 通过不断变化的工作负载和截止日期，在苛刻的环境中有效地表现的能力。
• 结果驱动了所有权和问责制。
• Identifies bottlenecks and drives improvements.
• Work independently or as part of a team and follow through on assignments with minimal supervision.
• Demonstrate open, clear, concise and professional communication.
• Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
• Work according to a strict set of procedures within the provided timelines.
• 清晰有效的沟通。
• 在苛刻的环境中有效地工作的经过验证的能力。
• Ownership and responsibility-is able to adapt to customer circumstances, is proactive and drives for changes.
• 团队合作能够与他人一起实现共同目标，支持他人而无需询问。
• 质量 - 能够表现出主动的心态，并能够做得超出预期。能够开箱即用，以解决问题的适当解决方案。

多样性和包容性

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

Role within Office

Responsibilities:

• 通常需要坐着；走;讲话;听到;用手将键盘，手指，手柄和感觉；弯腰，跪，蹲伏，扭曲，伸展和伸展。偶尔需要在校园里移动。
• 偶尔举起和/或移动20磅。
• May require travel dependent on business needs.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

高质量的人是我们公司的关键资产。万博苹果手机客户端为了认识到这一点，我们提供竞争激烈的薪酬和福利套餐，以吸引和保留最好的人，并让他们分享他们建立的成功。我们的奖励理念是通过在ASML活跃的本地市场中提供竞争计划，以吸引和保留公司内部的特定专业知识和能力。万博苹果手机客户端

EOE AA M/F/Veteran/Disability

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