客户支持工程师 - 入门级

Introduction

ASMLUS brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

In every market where ASML conducts business, the Customer Support Team makes the most complex machines work consistently and predictably for our customers every day. As the face of ASML to the customer and the voice of the customer to the rest of the company, Customer Support is the first line of help when something breaks - we are always there, on-call, day or night, delivering solutions in time critical situations. By participating in our extensive development program you will connect with a talented group of cohorts who will experience the journey with you. By the end of the program, you’ll be prepared to diagnose and solve complex problems on our machines and embark on an exciting career at ASML.

As ASML continues to grow, we recognize that acquiring and developing talent for the future is critical for our success. The Engineering Development Program (EDP) in an investment in our employees and is designed to accelerate the development of early career engineers at ASML. This structured program is 2-3 years in length and is focused on the development of both technical skills and personal leadership. The program starts with an intensive in-person kick-off event, opportunities to meet & engage with ASML leadership, learn the business, and ultimately sets the foundation for a career at ASML.

工作任务

客户支持（CS）组织负责客户站点ASML系统的安装，资格，维修和维护，并负责将专有技术转移给客户。本地站点客户支持分支机构为特定区域内的客户执行这些任务。

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职位描述

• 在客户位置安装设备，包括具有新功能，卸载组件的设备，检查损坏，组装，对齐和测试。
• 分析适用性，准确性和对设计规范的依从性。
• 评估和诊断问题并进行适当的维修。
• Expediently escalate issues to supporting resources when necessary.
• Work with co-workers, customer & field support in isolating and solving problems.
• Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.
• Train customers in use and routine maintenance of equipment.
• 回答客户问题并以专业的方式协助客户。
• 充当常规故障的用户资源。
• Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures.
• 履行行政和协调职责，包括通过，工作单，现场服务报告，系统问题报告和月度报告。独立准备书面技术报告。
• 根据需要为经验不足的ASML人员提供适当的支持和帮助。
• 这项工作需要晚上和周末工作。
• Typically will work 12 hour shifts.

Education

• 职位需要工程领域或同等经验的学士学位。
  

经验

• 0 - 2年的工作经验。
• Knowledge of semiconductor industry, vacuum system, or plasma is preferred.
• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
• 能够关注细节和高度准确性的能力。
• 经过验证的能力，可以通过不断变化的工作量在苛刻的环境中有效地表现。
• Result driven-demonstrate ownership & accountability.
• Identifies bottlenecks and drives improvements.
• Work independently or as part of a team and follow through on assignments with minimal supervision.
• Demonstrate open, clear, concise and professional communication.
• 与同事和客户建立和维持合作工作关系的能力。
• Work according to a strict set of procedures within the provided timelines.
• 气动，液压，电子和半导体过程以及相关软件的机械才能和知识。
• 使用计算机应用程序（包括数据分析工具，文字处理，电子表格和演示软件）展示经验。
  

个人技能

• Can observe and respond to people and situations and interact with others encountered in the course of work.
• Can learn and apply new information or skills.
• Must be able to read and interpret data, information, and documents.
• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
• 能够关注细节和高度准确性的能力。
• 通过不断变化的工作负载和截止日期，在苛刻的环境中有效地表现的能力。
• 结果驱动了所有权和问责制。
• Identifies bottlenecks and drives improvements.
• Work independently or as part of a team and follow through on assignments with minimal supervision.
• Demonstrate open, clear, concise and professional communication.
• Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
• Work according to a strict set of procedures within the provided timelines.
  

Other information

• 客户站点要求ASML员工对Covid 19的疫苗接种，禁止获得批准的医疗或宗教豁免。
• Position will require travel anywhere from 30% to 80% depending on department hired into.
• 职位将需要访问客户站点位置。
• Ability to work flexible shifts including nights, weekends and holidays.
• 该位置是对安全敏感的位置，需要能够操作重型/复杂机械并以安全而机敏的方式工作。
• Work is conducted at a customer site and requires familiarization with customer rules and policies regarding worksite behavior and safety.
• Expect to spend more than 50% of the time inside the clean room working with electromechanical equipment.
• 职位在经理，主管或高级工程师的指导下工作。

Role within Office

Responsibilities:

• Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
• 偶尔需要在校园里移动。
• 偶尔举起和/或移动20磅。
• May require travel dependent on business needs.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

多样性和包容性
ASML是一个平等的机会雇主，重视和尊重多样化和包容劳动力的重要性。公司的政策是在不考虑种族，颜色，宗教，性别，年龄万博苹果手机客户端，国籍，退伍军人身份，残疾，性取向或性别认同的情况下，招募，雇用，培训和促进所有工作职位的人。我们认识到多样性和包容是我们公司成功的推动力。万博苹果手机客户端

EOE AA M/F/退伍军人/残疾