EUV Tech Support Engineer – Intel

工作简介

ASML US汇集了科学和技术中最具创造力的思想，以开发光刻机器，这是生产更快，更便宜，更节能的微芯片的关键。万博manbetx官网登录我们设计，开发，集成，市场和服务这些高级机器，这使我们的客户（世界领先的芯片制造商）可以降低尺寸并增加其微芯片的功能，从而导致更小，更强大的消费电子电子产品。我们的总部位于荷兰的Veldhoven，我们在美国各地有18个办公地点，包括钱德勒，亚利桑那州，圣何塞和圣地亚哥，加利福尼亚州，威尔顿，康涅狄格州和俄勒冈州的希尔斯伯勒。

客户支持组织负责客户网站ASML系统的安装，资格，维修和维护，并负责将专有技术转移给客户。本地站点客户支持分支机构为特定区域内的客户执行资格，维修和维护。

Role and responsibilities

As a member of the EUV Tech Support team, the Tech Support Engineer (TSE) is responsible for providing technical expertise to the Fab Support team and Customer during machine issue escalations, complex repair execution, and sequence preparation. The TSE drives issue resolution and provides structural follow-up in order to improve ASML procedures and ways of working at local sites. The TSE is also responsible for monitoring machine health parameters in effort to prevent unscheduled downtime.

• Ensure all service actions are performed in a safe environment and drive towards a proactive culture of safety first.
• Efficiently solve machine issues by collaborating with local support teams, the customer, and global support groups.
• Provide flexible in-fab support as needed for new, specialized, or complex repair actions with first-time right attitude.
• 在复杂的服务动作序列创建和审核中支持FAB和计划团队。
• 分享知识并交叉培训其他人，以获得组织的灵活性和自给自足。
• 执行数据分析和主动监控，以防止外面的跌落。
• Develop and implement best-known-methods to drive optimized shift-to-shift performance.
• Improve service mix and structural issue documentation including initiation, review, and improvement rollout.
• Understand and drive continuous improvement towards ASML’s performance and cost KPI targets.
• 将数据驱动的摘要向客户提供，包括问题陈述，根本原因和解决方案。
• Provide timely feedback to customer questions in a clear, professional manner.
• 执行行政和协调职责，包括轮班/团队通过，服务订单，系统健康和每月报告。
• Potential Competency: The holder of this position will be responsible for Trumpf CO2 Drive Laser components used for generating and transmitting high-powered laser pulses to the Source Vessel for EUV plasma generation. This position will require specialized diagnostic and HW skillsets in order to narrow down machine issues, replace critical components, and qualify system within set timelines. In this role, you will cross-train and work closely with the Source and Trumpf Engineers.
• Potential Competency: The holder of this position will be responsible for the illumination and projection modules of the Scanner used for shaping and conditioning the EUV light for optimal exposure conditions. This position will require specialized diagnostic and HW skillsets in order to narrow down machine issues, replace critical components, and qualify system within set timelines. In this role, you will cross-train with the Metrology Engineer, and work closely with ZEISS engineers for critical HW replacement, as well as the Applications team to optimize Scanner performance.
• 该职位的持有人向EUV技术支持经理报告，并向客户提供间接和直接的支持，并直接升级和对运营的技术支持。

教育和经验

• BS工程学位或同等学历。
• 拥有至少3年ASML EUV光刻经验的工程师优先。
• 以前的经验指导新员工工程师并从技术和程序的角度帮助整合。
• 需要清晰有效的沟通技巧。
• Proficient in MS Office (MS Word, Excel, PowerPoint).
• Verbal and written language skills in English.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you’ll need the following skills:

• 可以观察并应对人们和情况，并与在工作过程中遇到的其他人互动。
• 可以学习并运用新信息或技能。
• 必须能够读取和解释数据，信息和文档。
• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
• 能够关注细节和高度准确性的能力。
• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
• Result driven-demonstrate ownership and accountability.
• 识别瓶颈并驱动改进。
• Work independently or as part of a team and follow through on assignments with minimal supervision.
• 展示开放，清晰，简洁和专业的沟通。
• Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
• 根据提供的时间表中的一组严格的程序进行工作。
• Must take ownership for solving issues and ensures escalations take place.
• Take proactive action for prevention or repeating error.
• Capable of resolving most issues without assistance & highly independent in a shift position.
• 能够以解决问题的优先级做出决策。
• 无监督的工作并负责项目，跟踪设备性能并准备技术报告。
• Take initiative and ownership to increase skill and knowledge level in team.
• Document knowledge systematically and in an accessible way.
• Ability to thrive in a very dynamic and high pace environment.
• 多任务团队球员能够在不同的工作环境压力下工作良好。
• Open for cultural differences and able to work with a site of different cultures and WOW.
• Motivated, proactive, self-driven, and flexible.

Diversity & Inclusion

ASML是一个平等的机会雇主，重视和尊重多样化和包容劳动力的重要性。公司的政策是在不考虑种族，颜色，宗教，性别，年龄万博苹果手机客户端，国籍，退伍军人身份，残疾，性取向或性别认同的情况下，招募，雇用，培训和促进所有工作职位的人。我们认识到多样性和包容是我们公司成功的推动力。万博苹果手机客户端

Other information

办公室的角色

职责：

• Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
• Occasionally lift and/or move up to 20 pounds.
• May require travel dependent on business needs.
• 这项工作所需的特定视觉能力包括仔细视觉，彩色视觉，外围视觉，深度感知和调整焦点的能力。
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The environment generally is moderate in temperature and noise level.

附加信息：

• 该职位将需要在希尔斯伯勒，俄勒冈州或英特尔爱尔兰地点进行6到12个月的任务。
• 职位最多需要40％的旅行，并且愿意延长时间，包括夜晚，周末和假期。
• Valid driver’s license and passport required.
• Ability to travel in US and internationally.

EOE AA M/F/退伍军人/残疾

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