Customer Support Engineer DUV

Introduction to the job

ASML US汇集了科学和技术中最具创造力的思想，以开发光刻机器，这是生产更快，更便宜，更节能的微芯片的关键。万博manbetx官网登录我们设计，开发，集成，市场和服务这些高级机器，这使我们的客户（世界领先的芯片制造商）可以降低尺寸并增加其微芯片的功能，从而导致更小，更强大的消费电子电子产品。我们的总部位于荷兰的Veldhoven，我们在美国各地有18个办公地点，包括钱德勒，亚利桑那州，圣何塞和圣地亚哥，加利福尼亚州，威尔顿，康涅狄格州和俄勒冈州的希尔斯伯勒。

德克萨斯州三星网站是大量制造（HVM）客户支持组织的一部分。

Customer Support Engineers (CSE) are part of the Customer Support organization, which is responsible for the installation, qualification, repair and maintenance of the ASML systems at the customer site and is responsible for the necessary transfer of know-how to the customer. The CSE, an ambassador for ASML, must be the first line of support for the repair and maintenance of the ASML Systems. The CSE must be able to travel for training and to support other customer sites 30% of the year. The CSE will interface with the customers, peers, local 2nd line support and staff management to assure timely and accurate support. The CSE must be able to clearly communicate between key stakeholders of technical, organizational and operational stakeholders in relation to driving availability to their specific customer.

In this position, you will provide our customer with a quality experience by utilizing planning, problem-solving and communication skills. Develop an ongoing relationship of trust and reliability with customers and coworkers. Local site Customer Support branches perform qualification, repair and maintenance for the customers within the specific region.

高质量的人是我们公司的关键资产。要认识到，我们提供竞争激烈的薪酬和福利套餐，以吸引和保万博苹果手机客户端留最好的人，并让他们分享他们建立的成功。我们的奖励理念是吸引和保留通过在ASML活跃的本地市场中提供竞争计划，公司内部的特定专业知识和能力。万博苹果手机客户端

Role and responsibilities

• Maintain and service photo lithography equipment at customer site in clean room. Periodically install new equipment, perform upgrades on existing equipment and system relocations.
• Advise customer on actions to correct system malfunctions.
• 与设备的使用和维护中的客户培训互动，回答问题并提供技术帮助。
• 监视系统性能。
• Identify root issue and make appropriate repairs.
• Create accurate reports.
• Accurately maintain/document time and works actions.
• 通过适当的渠道驱动改进。
• Provide support and assistance to other ASML personnel.
• 需要时升级问题。

教育和经验

Bachelor's degree in Engineering field, or equivalent experience.

2-5 years’ work experience or 1-2 years’ experience in semiconductor industry.

技能

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you’ll need the following skills:

• 可以观察并应对人们和情况，并与在工作过程中遇到的其他人互动。
• 可以学习并运用新信息或技能。
• 必须能够读取和解释数据，信息和文档。
• 通过优先级，质量，效率和专业精神，强烈的客户关注和对客户满意度的承诺。
• 能够关注细节和高度准确性的能力。
• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
• Result driven-demonstrate ownership and accountability.
• 识别瓶颈并驱动改进。
• 独立或作为团队的一部分工作，并以最小的监督进行任务。
• 展示开放，清晰，简洁和专业的沟通。
• 能够与经理，同事和客户建立和维持合作工作关系。
• 根据提供的时间表中的一组严格的程序进行工作。
• Clear and effective communication.
• 所有权和责任 - 能够适应客户环境，是积极主动的，并进行变革。
• Teamwork–is able to work on the common goal with others, support others without being asked.
• 质量 - 能够表现出主动的心态，并能够做得超出预期。能够开箱即用，以解决问题的适当解决方案。

Diversity & Inclusion

ASMLis an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

其他信息

办公室的角色

职责：

• Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
• Occasionally lift and/or move up to 20 pounds.
• 可能需要依赖业务需求的旅行。
• 这项工作所需的特定视觉能力包括仔细视觉，彩色视觉，外围视觉，深度感知和调整焦点的能力。

EOE AA M/F/Veteran/Disability

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