Customer Support Engineer - Entry Level

介绍

ASML US汇集了科学和技术中最具创造力的思想，以开发光刻机器，这是生产更快，更便宜，更节能的微芯片的关键。万博manbetx官网登录我们设计，开发，集成，市场和服务这些高级机器，这使我们的客户（世界领先的芯片制造商）可以降低尺寸并增加其微芯片的功能，从而导致更小，更强大的消费电子电子产品。我们的总部位于荷兰的Veldhoven，我们在美国各地有18个办公地点，包括钱德勒，亚利桑那州，圣何塞和圣地亚哥，加利福尼亚州，威尔顿，康涅狄格州和俄勒冈州的希尔斯伯勒。

在ASML开展业务的每个市场中，客户支持团队每天都可以使最复杂的机器能够始终如一地为我们的客户工作。作为ASML向客户的面孔和客户向公司其他成员的声音，客户支持是某些事情破裂时的第一条帮助 - 我们始终在那里，待命，白天或晚上，及时提供解决方案万博苹果手机客户端关键情况。通过参加我们的广泛开发计划，您将与一群有才华的队列联系，他们将与您一起经历旅途。在计划结束时，您将准备诊断和解决我们的机器上的复杂问题，并在ASML处于激动人心的职业生涯。

随着ASML的不断增长，我们认识到，为未来而获得和发展人才对于我们的成功至关重要。工程开发计划（EDP）投资于我们的员工，旨在加快ASML早期职业工程师的发展。该结构化计划的长度为2 - 3年，专注于技术技能和个人领导力的发展。该计划始于一项密集的面对面的开球活动，与ASML领导力结识和互动的机会，学习业务，并最终为在ASML的职业生涯奠定了基础。

Job Mission

The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Job Description

• Install equipment at customer’s locations, including equipment with new features, unload components, inspect for damage, assemble, align and test.
• Analyze applicability, accuracy and adherence to design specifications.
• Evaluate and diagnose problems and make appropriate repairs.
• 在必要时，方便升级问题以支持资源。
• 与同事，客户和现场支持一起隔离和解决问题。
• 每天维护和优化设备以增强功能并防止问题。
• 培训客户使用和常规维护设备。
• Answer customer questions and assist customers in a professional manner.
• Act as a resource for users on routine malfunctions.
• 建议用户适当的操作以纠正故障，并可能建议使用用户程序进行更改。
• Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports. Prepare written technical reports on an independent basis.
• Provide appropriate support and assistance to less experienced ASML personnel as necessary.
• The work requires to work night and weekends.
• 通常会工作12小时。

教育

• Position requires a BS degree in an Engineering Field or equivalent experience.
  

Experience

• 0-2 years working experience.
• 首选对半导体行业，真空系统或等离子体的知识。
• 通过优先级，质量，效率和专业精神，强烈的客户关注和对客户满意度的承诺。
• Ability to complete assignments with attention to detail and high degree of accuracy.
• Proven ability to perform effectively in a demanding environment with changing workloads.
• 结果驱动的示意所有权和问责制。
• 识别瓶颈并驱动改进。
• 独立或作为团队的一部分工作，并以最小的监督进行任务。
• 展示开放，清晰，简洁和专业的沟通。
• Ability to establish and maintain cooperative working relationships with co-workers and customer.
• 根据提供的时间表中的一组严格的程序进行工作。
• Mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, and semiconductor processes, and relevant software.
• Demonstrate experience using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.
  

Personal skills

• 可以观察并应对人们和情况，并与在工作过程中遇到的其他人互动。
• 可以学习并运用新信息或技能。
• 必须能够读取和解释数据，信息和文档。
• 通过优先级，质量，效率和专业精神，强烈的客户关注和对客户满意度的承诺。
• Ability to complete assignments with attention to detail and high degree of accuracy.
• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
• Result driven-demonstrate ownership and accountability.
• 识别瓶颈并驱动改进。
• 独立或作为团队的一部分工作，并以最小的监督进行任务。
• 展示开放，清晰，简洁和专业的沟通。
• 能够与经理，同事和客户建立和维持合作工作关系。
• 根据提供的时间表中的一组严格的程序进行工作。
  

Other information

• Customer site requires ASML employees to be fully vaccinated against COVID 19, barring an approved medical or religious exemption.
• 根据雇用的部门的不同，职位将需要从30％到80％的旅行。
• Position will require access to customer site locations.
• Customer sites include multiple locations: AZ, TX, OR, ID, VA
• 能够进行灵活的轮班工作，包括夜晚，周末和假期。
• This position is a safety-sensitive position requiring the ability to operate heavy/complex machinery and work in a safe and alert manner.
• 工作是在客户站点进行的，需要熟悉有关工作场所行为和安全的客户规则和政策。
• Expect to spend more than 50% of the time inside the clean room working with electromechanical equipment.
• Position works under the direction of a Manager, Supervisor, or Sr. Engineer.

办公室的角色

职责：

• Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
• Occasionally required to move around the campus.
• Occasionally lift and/or move up to 20 pounds.
• May require travel dependent on business needs.
• 这项工作所需的特定视觉能力包括仔细视觉，彩色视觉，外围视觉，深度感知和调整焦点的能力。

EOE AA M/F/Veteran/Disability