Senior First Line Support Competence Engineer

您是一个喜欢在制造环境中解决具有挑战性的技术问题方面发挥领导作用的团队合作者吗？

Role and responsibilities

As a first line support competence engineer, your mission is to be in lead as a problem owner to drive technical solutions within pilot & volume production. You will also have to minimize downtime on our tools and ensure maximum quality to our customers.

In your daily job, you:

·Will be a 1st line engineer in troubleshooting technical problems on ASML NXE and EXE (EUV) systems in Veldhoven (3rd line during install). But not just a 1st line: our target solving power is 95%. Calibrating and testing a system in manufacturing typically is done by BSc engineers who solve the easy issues. We support these engineers in case of difficult issues, mostly from outside the clean room, but if needed inside the cleanroom at the machine.

·Deliver technical support to contribute to rapid solutions of complex technical issues.

·安排适当的后续行动，以最大程度地减少对周期时间的影响。

·通过与制造工程和D＆E合作，通过喂养问题解决问题来防止干扰。

·通过知识共享实现第一行的自支持。

·Participate and take the lead in continuous improvement projects.

教育和经验

BSc / MSc / PhD technical degree.
Several technical fields are possible, but typically Mechanical, Mechatronics, (Applied) Physics.

·Experience in a production environment with high tech products and complex production processes, preferably with trouble-shooting: analyzing problem, finding root cause and solution.

·Preferable 3-7 years proven work experience in analysis of complex problems.

·Experience with production and engineering, project management skills.

·Recent graduate also possible if at least affinity with production and trouble shooting.

技能

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you’ll need the following skills:

·Team player and flexible.

·良好的社会和沟通能力，广泛的技术和商业知识，强大的分析思维。

·务实的态度；非常活跃，主动。

·High sense of responsibility and devotion; cope with stress.

·良好的组织技能。

·语音和写作方面的足够英语沟通技巧。

Diversity and inclusion

ASMLis an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Context of the position

·EUV工厂负责NXE和EXE系统的生产和安装。大多数技术问题（80％）由工作中心（自力更生）解决。20％的人难以解决通才，并升级为专家：第一线支持工程师。第一线支持具有10个能力，解决能力约为95％。第一行支持由每个具有小组铅的工程组组成。

·第一行支持工程师向第一行支持小组潜在客户报告，该线路向第一行支持管理器报告。

·Works in shifts: mild shift schedule containing 10 dayshifts, 5 evening, 1 weekend in 4 weeks (no night). Call-out support during public holidays.

·Willing to travel (~10%).

·Mobile phone, laptop; we are working in an Activity Based Working office (flex-desks).

In this position, you’ll need to access US-controlled technology, as defined in the United States Export Administration Regulations. If you apply, you must be legally authorized to access such US-controlled technology before the job starts.

Interested? Please apply with your CV and motivation.

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