Cymer-野外服务工程师-Taichung

Introduction to the job

通过执行安装，升级，维修和维护复杂的资本设备和系统的实地现场服务支持。TroubleShoots直接解决问题，或者通过将高级问题转介到技术支持资源中，作为客户服务倡导者，向客户指导客户系统的操作和维护。

角色和责任

•通过电话或客户站点分析，诊断和故障排除Cymer设备问题。
•Performs installation, repair, retrofits, upgrades and preventive maintenance on Cymer equipment installed at customer sites.
•Maintains and manages an assigned installation equipment base.This includes providing primary support, forecasting, conducting customer support meetings, and ensuring regular communication with the customer.
•协助客户进行公司设备的收据，安装和测试。万博苹果手机客户端
•Conducts equipment troubleshooting, analysis, and debugging in support of installation or operating activities.
•为客户的服务和运营人员提供服务教育。
•Ensures that parts are available and as specified for service requirements.
•维护适当的工具，并根据需要。
•Travels as required for the purposes of performing service activities at customer sites or backfilling for other Cymer Field Service Engineers.
•Completes service, expense reports, and other administrative responsibilities in accordance with Cymer’s procedures and with supervisor’s approval.
•使用公司技万博苹果手机客户端术文档并提供改进的反馈。
•执行指定的其他职责。

Education and experience

需要具有技术重点的副学士学位，至少需要四（4）年的现场服务工程经验或具有两（2）年的现场服务工程经验的技术领域的学士学位。

•首选具有光学，激光和/或半导体制造设备经验的一（1）年经验。
•Laser and vacuum experience preferred.
•已领导一个安装或显着为在多个站点成功安装产品的贡献。
•Requires experience using the following software packages: Excel, Word, PowerPoint, LabView, Internet Protocol, and Computer Networking.

技能

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
要在这项工作中壮成长，您将需要以下技能：

•Good written and verbal communications skills.
•Ability to analyze data and report problems, to complete accurate, comprehensive service reports, and to communicate technical issues to other technical staff.
•Ability to collect, translate, and analyze data and take action based on effectively report problems though written and/or graphical representation of data (detailed Post-Mortem Chronological Abstracts, trending analysis, failure statistics, etc.).
•Excellent customer service skills, with a solid foundation in and an understanding of the importance of relationship building.
•Intermediate level of technical knowledge of electronics.
•能够促进解决技术挑战的能力。
•Ability to apply advanced knowledge of installation, maintenance/repair, and troubleshooting at both the module and system level, while seeking expertise of more senior field service engineers where required.
•Ability to read and analyze opto-mechanical and electronic schematics.
•Must be able to successfully meet customer site access requirements such as:background checks, safety training, and cleanroom access (gowning and breathing apparatus).
•大约有20％的时间通过空气和自​​动行驶的能力。
•For regions - oral and written English language skills preferred.

Diversity & Inclusion

ASMLis an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

其他信息

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