Cymer Customer Support Engineer - Samsung Team

Introduction to the job

The Field Service Engineer provides onsite field service support through the performance of installations, upgrades, repairs, and maintenance of complex capital equipment and systems. Troubleshoots either to resolve issues directly or through referring advanced issues to technical support resources. Acts as a customer service advocate, instructing customers in the operation and maintenance of the system.

角色和责任

- Analyzes, diagnoses, and troubleshoots Cymer equipment problems via telephone or at customer site.
- Performs installation, repair, retrofits, upgrades and preventive maintenance on Cymer equipment installed at customer sites.
- Maintains and manages an assigned installation equipment base. This includes providing primary support, forecasting, conducting customer support meetings, and ensuring regular communication with the customer.
- Assists customers in the receipt, installation, and testing of company equipment.
- 进行设备故障排除，分析和调试以支持安装或操作活动。
- 为客户的服务和运营人员提供服务教育。
- Ensures that parts are available and as specified for service requirements.
- 维护适当的工具在手头和需要。
- 为了在客户站点进行服务活动或其他Cymer现场服务工程师的回填目的进行旅行。
- Completes service, expense reports, and other administrative responsibilities in accordance with Cymer’s procedures and with supervisor’s approval.
- Uses company technical documentation and provides feedback for improvement.
- Performs other duties as assigned.

Education and experience

- Bachelor’s Degree in a technical field.
- Laser and vacuum experience preferred.
- Requires experience using the following software packages: Excel, Word, PowerPoint, LabView, Internet Protocol, and Computer Networking.

技能

- Good written and verbal communications skills.
- Ability to analyze data and report problems, to complete accurate, comprehensive service reports, and to communicate technical issues to other technical staff.
- 能够收集，翻译和分析数据并根据数据的书面和/或图形表示（详细的验尸后时间摘要，趋势分析，失败统计等）的有效报告问题采取行动。
- Excellent customer service skills, with a solid foundation in and an understanding of the importance of relationship building.
- Intermediate level of technical knowledge of electronics.
- 能够促进解决技术挑战的能力。
- Ability to apply advanced knowledge of installation, maintenance/repair, and troubleshooting at both the module and system level, while seeking expertise of more senior field service engineers where required.
- Ability to read and analyze opto-mechanical and electronic schematics.
- Must be able to successfully meet customer site access requirements such as: background checks, safety training, and cleanroom access (gowning and breathing apparatus).
- Oral and written English language skills preferred.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

其他信息

*Working Location : Hwasung or Pyeongtaek

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