EUV Customer Support Engineer

Introduction to the job

ASML US汇集了科学和技术中最具创造力的思想，以开发光刻机器，这是生产更快，更便宜，更节能的微芯片的关键。万博manbetx官网登录我们设计，开发，集成，市场和服务这些高级机器，这使我们的客户（世界领先的芯片制造商）可以降低尺寸并增加其微芯片的功能，从而导致更小，更强大的消费电子电子产品。我们的总部位于荷兰的Veldhoven，我们在美国各地有18个办公地点，包括钱德勒，亚利桑那州，圣何塞和圣地亚哥，加利福尼亚州，威尔顿，康涅狄格州和俄勒冈州的希尔斯伯勒。
The Job Mission involves being an essential part of the team supporting the critical R&D fab of our customer in Boise, ID. The members of this team will be trained abroad at one of the ASML training centers.

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Role and responsibilities

• Install equipment at customer’s locations, including equipment with new features, unload components, inspect for damage, assemble, align and test.
• Analyze applicability, accuracy and adherence to design specifications.
• Evaluate and diagnose problems and make appropriate repairs.
• 在必要时，方便升级问题以支持资源。
• 与同事，客户和现场支持一起隔离和解决问题。
• 每天维护和优化设备以增强功能并防止问题。
• 培训客户使用和常规维护设备。
• Answer customer questions and assist customers in a professional manner.
• Act as a resource for users on routine malfunctions.
• 建议用户适当的操作以纠正故障，并可能建议使用用户程序进行更改。
• Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports. Prepare written technical reports on an independent basis.
• Provide appropriate support and assistance to less experienced ASML personnel as necessary.

教育和经验

• Position requires a BS degree in an Engineering field or equivalent experience.
• Mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, and semiconductor processes, and relevant software.
• Demonstrated experience using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.
• 英语的口头和书面语言技能。

技能

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you’ll need the following skills:

• 可以观察并应对人们和情况，并与在工作过程中遇到的其他人互动。
• 可以学习并运用新信息或技能。
• 必须能够读取和解释数据，信息和文档。
• 通过优先级，质量，效率和专业精神，强烈的客户关注和对客户满意度的承诺。
• 能够关注细节和高度准确性的能力。
• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
• Result driven-demonstrate ownership and accountability.
• 识别瓶颈并驱动改进。
• 独立或作为团队的一部分工作，并以最小的监督进行任务。
• 展示开放，清晰，简洁和专业的沟通。
• 能够与经理，同事和客户建立和维持合作工作关系。
• 根据提供的时间表中的一组严格的程序进行工作。
• 能够关注细节和高度准确性的能力。
• Proven ability to perform effectively in a demanding environment with changing workloads.
• 能够培训和指导工程师和客户员工的能力。

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

其他信息

• Position requires training abroad to learn the technical, operational, and cultural differences of the Boise-based customer and local ASML organization.
• 职位最多需要40％的旅行，并且愿意延长时间，包括夜晚，周末和假期。
• Valid driver’s license and passport required.
• Ability to travel in US and internationally.

办公室的角色

职责：

• 通常需要坐着；走;讲话;听到;用手将键盘，手指，手柄和感觉；弯腰，跪，蹲伏，扭曲，伸展和伸展。
• Occasionally required to move around the campus.
• Occasionally lift and/or move up to 20 pounds.
• 可能需要依赖业务需求的旅行。
• 这项工作所需的特定视觉能力包括仔细视觉，彩色视觉，外围视觉，深度感知和调整焦点的能力。

EOE AA M/F/Veteran/Disability

需要进一步了解有关在ASML申请工作的信息吗？阅读我们的frequently asked questions.