CS SBD Project Leader

Introduction to the job

您的主要职责是驱动/协调最终客户（TSMC，Samsung，SK Hynix，Micron和Intel）的流程/项目讨论基础架构/安全主题，以维持最终客户关系，以领导技术项目进步，与大陆的各个部门（欧洲）（欧洲）, USA and Asia), to ensure the support calls are picked up and handled to the satisfaction of our end-users and within given KPI’s, to manage the knowledge bases updated, to arrange resources and participate in user acceptance tests and to administrate escalations in our call management system/customer requirements. Working hours need to fit the time window for which the AS team is responsible. To cover our support responsibilities, participation in a ‘standby’ duty schedule might be part of the job.

角色和责任

• Manage(identify) end customer requirements of process/technical topics
• Answer questions of CS engineers;
• Prioritize, diagnose, solve and/or escalate issues;
• Follow up with D&E, IT, Marketing, account team and CS managers to ensure that requirements/issues have been resolved;
• Interface with application owner, service manager and service providers (e.g. IT, development)
• Develop strategical proposal to administrate call progress in our call management system;
• Align with product manager, project manager, account manager and marketing through a series of actions (mainly by email/telephone/Skype/conference/workshop);
• Support the roll-out of new/changed applications;
• Establish a good working relationship with local CS management and end customers (especially within your continent);
• 培训用户；
• Execute functional maintenance tasks;
• 记录内部程序和工作说明；
• 参加紧急电话系统税计划；
• 将在当地办公室或客户场所进行所需的培训（捐赠/接收），结盟，执行工作所需的旅行。
• Facilitate customer engagement of ASML infrastructure in Asia.

• Support infra. requirement of ASML new project pilot
• 收集项目实施的CS要求
• Manage / coordinate new Infra. changes of new customer requirements (eg. MFT/EPS3.0)
• Setup, Manage and support EPS3 software deployment / rollout process

• Coordinate Infra readiness ref. MRM Chapter2 implementation in local CS and end customers in Asia
  
  • CS Infra. gap analysis
  • Driving power to assist local CS manager in communicating Infra. agreement
  • 下属。建筑学
• 与本地CS和亚洲最终客户达成标准化并建立WOW协议
  
  • 建立下文。客户委员会
  • Bridge customer requirements to local CS way of working
  • Manage Malware coordination with practical situations (AV scanner SCR/SCN)
  • Perform CS Infrastructure site visit / KT in local site office
• 开发过程以确保NPI产品的优质服务环境和亚洲当前的总体CS主张
  
  • Manage various data requirements by communicating with local CS and end customers
  • Ensure data competence completeness by handling escalation in fields.
  • Collect/identify CS requirements to develop the cleanroom security devices
  • 处理CS WebForm / Service现在的Vanilla Call Management
  • Gain expert level knowledge of LMOS applications and ensure improved service to the field

技能

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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