Field service engineer Yokkaichi Japan

介绍

客户支持部门（CS）负责客户位置的ASML系统的维护，维修和持续改进以及转移。
-We are looking for Customer support Engineer who works in Customer site and at Yokkaichi Location in ASML.
-Shift工作适用。
-This position is suitable for people who want to work as engineer with using Native Japanese Level/ Basic English.

Job Mission

根据需要，根据需要有效地升级到下一个更高级别的客户站点，根据大多数系统的广泛了解，使用系统文档解决问题，以解决问题。执行定期维护，实施升级和现场变更订单，并向客户提供基本培训，并确保在客户网站上正确操作ASML机器。

Job Description

1. Problem analysis and approach
Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem, assess new information and adapt approach if necessary.
2. Problem handovers and routing
Handover problem or problem aspects to others (2nd / 3rd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports), ensure problem ownership is clear, ensure follow-up.
3. Repairs
Advise customer technical personnel in dealing with problems, together with customer technical staff and using manuals and guidance from 2nd and 3rd line support, use tools, replace parts, improve settings, to execute repairs.
4.程序
Arrange with customer machine time window to execute procedure, plan procedure, arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure, make necessary decisions / adaptations during procedure to realize optimal results.
5. Training / advice
向用户解释适当的操作，以纠正故障，培训客户使用并进行设备的例行维护，建议在需要时进行更改。
6. Installation
Install equipment at customers locations, including equipment with new features, unload components, inspect for damage, assemble, align and test.
7.知识积累和转移
Teach others on ASML products, new and installed, tools, manuals, ways of working etc., maintain and broaden own knowledge.
8. Coaching
Provide appropriate support and assistance to less experienced ASML or local personnel as necessary.
9. Continuous improvement
Signal possible improvements in manuals / procedures and ways of working, analyze applicability, accuracy and adherence to design specifications, recommend design changes or substitution of materials when appropriate.
10. Coordination and customer interaction
Plan and coordinate the activities of employees in the team, including client personnel, deal with customer on multiple levels in all situations.
11. Scheduled service activities
Execute regular maintenance and implement upgrades and FCO’s.

Education

Above technical college

Experience

-Preferably experience with Semiconductor tool/equipment or complex mechatronics systems (Aerospace, Robotics, Factory Automation, Actuators, Motion control or industries with related technologies)
- 最低3年的经验作为电气/机械产品/机器/工艺的服务维护工程师。
-Candidate who studied in Electrical or mechanical faculty and have enthusiasm to be engineer may be considered even if s/he does not have experience as engineer above.

个人技能

• Native level Japanese skill is required
•首选的基本英语技能（在Toeic 500左右）。如果不是，需要学习英语和提高工作的动力在工作中需要提高脚趾分数
• Self-motivated and flexibility
•务实的态度，积极进取，主动，自我驱动和灵活
•高度责任感和奉献
•致力于ASML成功的好团队合作者
•强大的分析能力，专注于解决问题
• Off line analysis capability

其他信息
• Our customer has x2 sites in Japan, so required Flexibility to travel or change working location to other sites for support to fill gap in each site situations.(Other site is Kitakami city, in Iwate prefecture)
•将来可能需要国内或海外转移的可能性，取决于业务需求。